Strategy: Consultancy in Action

Analysis of business intelligence requirements for a life reinsurance company delivered recommendations for the design and implementation of a BI solution architecture.

Analysis of motor policy business processes and existing systems for a major insurance company provided a detailed specification of business requirements for a new system and contributed to the development of the overall IT strategy.

Detailed analysis of an insurer's reinsurance programme allowed us to design and support the development of an excess-of-loss recovery calculation system, incorporating complex programme recovery rules, integrated with the existing recovery collection, credit control and financial reporting processes.

Analysis of current business processes and future requirements for the Group Life and Health Administration function (including scheme underwriting, account management, benefits administration, medical underwriting, Death in Service and Long-Term Disability claim handling, Death in Service annuities, pensions, reinsurance and the management of investments) allowed a major life insurance client to optimise business processes and select an appropriate software solution.

An IT strategy study for a major insurer involved a review of business applications and the development of a one year IT plan to deliver systems to meet the business’s immediate needs. As a result of our project, the business was able to use its new systems to manage and monitor its performance within 6 months of the start of the programme, and ultimately to replace aging supported applications. 

A business review of the requirements of a major assurance corporation for a Private Health Insurance system ensured that the new system met user needs while fully supporting existing IT priorities.

In another project for a Lloyd’s syndicate, our analysis of underwriting operations delivered a requirements and functional specification that provided a sound basis for the development of a new risk recording system.

A study of the claims function of a motor syndicate, including prototyping and review workshops, delivered not only a requirements specification but also commitment to the solution across the business.

Strategy


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Casebook

““Our management, sales teams and partners requested a continual stream of reports to support their own particular business objectives. These requests were often high priority and placed considerable...”
Royal Caribbean Cruise Lines
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“Northdoor immediately impressed us with their professionalism, personal approach and technical skills. Steve Phillips, IT Manager.”
Carlin Music
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“The Northdoor consultants provided excellent service throughout the engagement. BladeCenter is practically a data centre in itself, and Northdoor’s skill in setting up the technology was a major...”
DnB NOR Bank
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“ManageLine from Northdoor delivers a reliable, stable database platform for key business systems - Paul Evans, IT Infrastructure Services Manager”
Fortis Bank UK
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“Installing HA was very much a strategic decision for our company. We feel that the investment in iTERA HA is about more than just securing the data and the operations. It gives us free hands to take...”
Oliver Adams
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“Working with Northdoor to implement Echo² and the second System i5 solution has strengthened our confidence and provided a true high-availability environment at low cost. Amar Khan, IT Support Manager”
Tradex Insurance
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“The ManageLine contract gave us the cover we needed at a similar cost to maintaining our former in-house resource. The added benefit is that we now have a team looking after the SQL databases 52...”
A major London based Insurer
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“Northdoor have firm beliefs about how business should be conducted and were able to ensure that top-level people worked on the project. Without their level of professionalism and dependability we...”
Managing Agency Partners Ltd (MAP)
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“How many times have you been asked to deliver "one version of the truth"? Why is that single truth so elusive for business?”
or the myth of one version of the truth?
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“We thought Northdoor's proposal was outstanding, their approach was flexible and by understanding our needs they met our requirements fully.”
Carphone Warehouse
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“Northdoor filled us with confidence from the very first meeting and have continued to live up to and exceed our expectations.”
Pret A Manger
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“Without an expert onsite you really have to trust your supplier's advice. There are many who will recommend the most elaborate solution rather than the best one for your business. Northdoor have...”
First Counsel & Barbara Houghton Associates
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“Munich Re was aware that there could be considerable value for its clients in creating a solution to the administrative challenge, so the key requirement was for systems which are flexible and...”
Munich Re
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“We have absolute confidence in Northdoor’s ability to support our business users, and having a fully managed service keeps our internal IT staff free for more strategic projects. Vivienne Smith –...”
FCm Travel Solutions
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“All too often IT suppliers agree to take on a project before they are sure they can deliver a solution. That’s not our experience of Northdoor. We’ve found them to be very pragmatic and honest in...”
Pret a Manger
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“We found Northdoor a very reliable company to work with, and very flexible in their approach. When a supplier has both technical know-how and the willingness to see the project through it's...”
Vapormatic
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“And in practice, working with Northdoor has been like having our own IT department.”
Digital UK
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“Northdoor came highly recommended from another company in our industry, and were able to fully support our hours of operation. Northdoor are big enough to offer the right level of cover and...”
Freeview
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“I’ve lived though many big IT projects - they have always been harrowing experiences. Best case, the projects have taken years. Worst case, the project ends up cancelled after millions of pounds...”
Canada Life
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“The combination of an increase in business volumes, the growth of online mortgage applications and a desire to cut server maintenance and licensing costs called for a strategic rethink. Malcom Duff,...”
Platform Home Loans
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“Northdoor takes care of all the technical issues around administering SQL databases, at an agreed price, allowing us to focus on customer service. Vivienne Smith, Flight Centre.”
Flight Centre
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“Northdoor were awarded an European IT Excellence Award for the work they performed for us. They delivered our system working to specification against incredibly tight deadlines. Northdoor has...”
Ark Syndicate Managment Ltd
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