IT Support Case Studies : Insurance

A major London based Insurer

“The ManageLine contract gave us the cover we needed at a similar cost to maintaining our former in-house resource. The added benefit is that we now have a team looking after the SQL databases 52 weeks a year, rather than being reliant on a single person.”

This major London-based Insurer comprises two risk-bearing entities: a London market reinsurance company and a syndicate at Lloyd’s. Both are part of a larger, US-owned group. The London operation has three underwriting teams and achieves annual premiums of approximately £500m, on a GAAP basis.

Following the departure of its existing SQL database administrator (DBA), and as part of a strategic alignment of IT resources, the company decided to outsource the day-to-day management of its Microsoft SQL Server databases. The company has some 15 databases supporting core insurance underwriting systems; these are the heart of the business, so ensuring good performance and high availability is critical. The challenge was to find a cost effective partner capable of reliably managing these databases.

The Northdoor ManageLine service provides support from 7:30am to 7:30pm, five days a week, with Northdoor taking full responsibility for day-to-day maintenance and optimisation.

With the ManageLine service in place, the insurance company no longer has any concerns about lack of cover for its SQL databases. Northdoor proactively identifies and resolves issues before they impact on production systems, ensuring high reliability and excellent performance.

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