IT Support Case Studies: Project Finance
“The managed service from Northdoor gives us confidence that we can continue to exceed client expectations in the future. Working with Northdoor also ensures that we keep abreast of any technical changes in Domino without needing to invest in training internal staff. David Colver, CEO, Operis.”
Operis gains high-quality Lotus Notes support from Northdoor
Project finance consulting specialist Operis uses a fully managed service from Northdoor for the support of its business-critical Lotus Notes and Domino environment. Northdoor provides a pool of technological expertise to monitor and manage the Domino servers, enabling Operis to focus on its core business.
Established in 1990, Operis is a leading advisor in project finance, renowned for financial modelling expertise, due diligence and funding advice. Its team members are engaged with and close to the market, with knowledge reflective of the changing world and financial markets.
The Business Challenge
The 40 employees of Operis use several sophisticated applications and databases to manage the entire process flow of the business, from lead generation through to after-sales service. These systems, written in-house and still in active development, are Lotus Notes applications.
“All of our corporate information is held in Notes, making it the most important system we have,” says David Colver, Chairman of Operis. “We start from a database of future opportunities administered by our research team and used by the sales team to win new business. From there, a different set of applications enable us to manage and track all project-related activity in a highly efficient manner.”
To avoid the need to employ dedicated IT staff, Operis needed an external partner capable of providing managed support and maintenance services for its business-critical Lotus Notes landscape.
The Northdoor Solution
Operis engaged Northdoor to provide a fully managed service for Lotus Notes and Domino, including remote monitoring and troubleshooting.
Drawing on its pool of certified and highly experienced Lotus specialists, Northdoor is able to give Operis the breadth of coverage and depth of expertise it needs at a lower cost than the equivalent in-house resources.
“It simply would not be economic for us to employ an in-house Notes support expert,” says David Colver. “Not only would we not have enough work to keep a full-timer occupied and actively using their skills, but also employing a single person would mean a lack of cover during holidays and other absences. Northdoor demonstrated strong technical credentials in Notes and the ability to provide a professional managed support service.”
In addition to standard monitoring and maintenance, Northdoor provides ad-hoc advice on Notes development to the Operis team, as well as support for the wider IT environment, including desktops, networking and domain controlling. Northdoor is also helping Operis to improve the disaster recovery capabilities of its Lotus Notes and Domino environment.
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