ApplicationLine Support Services

Northdoor offers an established, proven application support service ensuring your business critical applications are maintained and enhanced by high calibre IT professionals with detailed knowledge of your systems.

Over the past two decades our support services have become well established and we operate a very successful support and training service covering the whole IT delivery from the application code to the servers, network and databases.

Award Winning Services

Service Levels are taken seriously, being regularly monitored and reported on, as is our desire and determination to provide support of the highest standard. This was recognised recently with an IT European Excellence Award for Managed Services.

On-shore Helpdesk

With our on-shore in-house helpdesk with dedicated staff Northdoor delivers application support to organisations, large and small. In some instances, Northdoor are supporting applications developed by third parties or internal IT teams helping clients prioritise their resources for larger more strategic projects. In other instances Northdoor are supporting large, complex business critical applications developed by Northdoor or in-house teams.

As and when issues arise calls can be made to Northdoor’s helpdesk team by phone, email or through our web-based helpdesk system. Calls are dealt with quickly and efficiently by IT professionals who will be familiar with your systems and can ensure support calls are given the necessary care and attention.

Further Service Offerings

We also offer services to support the underlying architecture of your applications through ManageLine and ServiceLine.

Know more

Download the ApplicationLine brochure.

Contact us to discuss your requirements or simply to get more information.

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Latest News


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Casebook

“Northdoor takes care of all the technical issues around administering SQL databases, at an agreed price, allowing us to focus on customer service. Vivienne Smith, Flight Centre.”
Flight Centre
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“The managed service from Northdoor gives us confidence that we can continue to exceed client expectations in the future. Working with Northdoor also ensures that we keep abreast of any technical...”
Operis
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“How many times have you been asked to deliver "one version of the truth"? Why is that single truth so elusive for business?”
or the myth of one version of the truth?
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“The combination of an increase in business volumes, the growth of online mortgage applications and a desire to cut server maintenance and licensing costs called for a strategic rethink. Malcom Duff,...”
Platform Home Loans
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“The Northdoor consultants provided excellent service throughout the engagement. BladeCenter is practically a data centre in itself, and Northdoor’s skill in setting up the technology was a major...”
DnB NOR Bank
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“The ManageLine contract gave us the cover we needed at a similar cost to maintaining our former in-house resource. The added benefit is that we now have a team looking after the SQL databases 52...”
A major London based Insurer
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“Northdoor filled us with confidence from the very first meeting and have continued to live up to and exceed our expectations.”
Pret A Manger
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“ManageLine from Northdoor delivers a reliable, stable database platform for key business systems - Paul Evans, IT Infrastructure Services Manager”
Fortis Bank UK
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“Northdoor were awarded an European IT Excellence Award for the work they performed for us. They delivered our system working to specification against incredibly tight deadlines. Northdoor has...”
Ark Syndicate Managment Ltd
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“Without an expert onsite you really have to trust your supplier's advice. There are many who will recommend the most elaborate solution rather than the best one for your business. Northdoor have...”
First Counsel & Barbara Houghton Associates
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“All too often IT suppliers agree to take on a project before they are sure they can deliver a solution. That’s not our experience of Northdoor. We’ve found them to be very pragmatic and honest in...”
Pret a Manger
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““Our management, sales teams and partners requested a continual stream of reports to support their own particular business objectives. These requests were often high priority and placed considerable...”
Royal Caribbean Cruise Lines
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“Installing HA was very much a strategic decision for our company. We feel that the investment in iTERA HA is about more than just securing the data and the operations. It gives us free hands to take...”
Oliver Adams
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“I believe that we have an excellent reputation in the market for successfully executing acquisitions and transitions in a timely and seamless manner, and Northdoor continues to be a key factor in...”
Insurance Management Services Limited (IMSL)
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“Northdoor have firm beliefs about how business should be conducted and were able to ensure that top-level people worked on the project. Without their level of professionalism and dependability we...”
Managing Agency Partners Ltd (MAP)
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“Northdoor came highly recommended from another company in our industry, and were able to fully support our hours of operation. Northdoor are big enough to offer the right level of cover and...”
Freeview
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“From a strategic stand-point, outsourcing to Northdoor enables us to focus on our property business. It also provides significant cost savings in both headcount and training, and reduces risk for...”
Capital & Regional plc
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“I’ve lived though many big IT projects - they have always been harrowing experiences. Best case, the projects have taken years. Worst case, the project ends up cancelled after millions of pounds...”
Canada Life
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“We knew Northdoor would likely have the expertise to guide and help us with security management. Nigel Snow - IT Manager, HSH Nordbank, London”
HSH Nordbank London
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“Northdoor were awarded an European IT Excellence Award for the work they performed for us. They delivered our system working to specification against incredibly tight deadlines. Northdoor has...”
Ark Syndicate Managment Ltd
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“We have absolute confidence in Northdoor’s ability to support our business users, and having a fully managed service keeps our internal IT staff free for more strategic projects. Vivienne Smith –...”
FCm Travel Solutions
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“Munich Re was aware that there could be considerable value for its clients in creating a solution to the administrative challenge, so the key requirement was for systems which are flexible and...”
Munich Re
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“The Northdoor consultants provided excellent service throughout the engagement. BladeCenter is practically a data centre in itself, and Northdoor’s skill in setting up the technology was a major...”
DnB NOR Bank
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“We found Northdoor a very reliable company to work with, and very flexible in their approach. When a supplier has both technical know-how and the willingness to see the project through it's...”
Vapormatic
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“Northdoor immediately impressed us with their professionalism, personal approach and technical skills. Steve Phillips, IT Manager.”
Carlin Music
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“Working with Northdoor to implement Echo² and the second System i5 solution has strengthened our confidence and provided a true high-availability environment at low cost. Amar Khan, IT Support Manager”
Tradex Insurance
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“And in practice, working with Northdoor has been like having our own IT department.”
Digital UK
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“We thought Northdoor's proposal was outstanding, their approach was flexible and by understanding our needs they met our requirements fully.”
Carphone Warehouse
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““The robust technology platform that Northdoor designed and implemented for us exceeded our expectations, and has more than justified our investment.” Andrew Foster, Head of Change Management,...”
Europe Arab Bank
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