Case study - Royal Caribbean Cruise Lines
Royal Caribbean Cruise Lines
““Our management, sales teams and partners requested a continual stream of reports to support their own particular business objectives. These requests were often high priority and placed considerable strain on resources.” “It was clear that what we needed was a self-service solution that could provide our executives with multiple viewing and analysis capabilities while also helping to ease the IT burden.” “Everyone at Royal Caribbean has got used to the Dashboard and its effectiveness. It’s easy to forget that underlying this capability is an extraordinarily powerful Business Intelligence tool. That’s a measure of this project’s success.” Sally Briggs, Royal Caribbean’s EMEA IT Manager.”
Royal Caribbean Cruises has been expanding dramatically. In Europe alone, the company has grown by 35 per cent in each of the last three years. Naturally, this put the IT Department under serious pressure.
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