Case Study - Pret a Manger
Pret a Manger
“All too often IT suppliers agree to take on a project before they are sure they can deliver a solution. That’s not our experience of Northdoor. We’ve found them to be very pragmatic and honest in their approach to building a relationship with us, and it’s a quality we really value. Their insistence on proving why a particular piece of code has to be the cause of a bug really sets them apart. In doing so they often have to go beyond the call of duty – and beyond the terms of the ManageLine contract – but it ensures that StarKIS functions better in the long-term. We are in the initial phases of planning the next series of enhancements that we will be making to StarKIS, including a longer-term goal of offering customers online ordering facilities. There is every chance that Northdoor will be involved in these projects given their particular expertise in the application of Internet-based technologies, and we are very much looking forward to building on our present relationship.”
From an IT perspective, Pret A Manger’s ability to do business depends on two things: the continual availability of StarKIS and an efficient data replication and upload procedure at its 118 shops. With limited support for StarKIS, Pret’s new IT director Andrew Walker knew immediate action had to be taken.
Without the skills or resource to handle support in-house, his first step was to approach Sybase to see if it could recommend an experienced IT support specialist.
Northdoor’s ManageLine service provides proactive remote support for a wide variety of IT products, ensuring optimum levels of availability and performance at a controlled, pre-agreed cost.