Northdoor Gives Pret A Manger the Peace of Mind with On-Budget, Best-In-Class IT Services

Like all retail companies, Pret A Manger’s management team relies on IT to run its business effectively and respond quickly to changes in consumer demand. StarKIS, a retail management solution built around a Sybase database, runs from Pret’s London head office and is used to analyse daily sales, stock levels, banking, till and delivery information from its 118 shops. The application also enables senior management to set pricing and product availability profiles centrally and communicate changes to the branches.

Given the importance of the application to Pret A Manger’s business, good support is vital to ensure the application is always available and functioning well. Pret A Manger needed a partner that can demonstrate both the technical acumen and service commitment. Northdoor gave Pret A Manager the peace of mind Pret needed with its pragmatic approach to IT support and deep knowledge in bespoke applications.

“Northdoor’s packaged single-source support gave Pret the peace of mind and controlled costs it needed. … We don’t have to worry about employing a full or part-time member of staff to provide the same level of cover. Instead, through Northdoor’s ApplicationLine, we now have a cost effective way of managing both risk and resource, while still ensuring we get best-in-class service.”

Andrew Walker, UK Managing Director, Pret a Manger

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