Achieving cost synergies through the consolidation of back office operations is a major business driver behind many of today’s mergers and acquisitions. However, the task of migrating vast amounts of customer data from one business critical system to another places special demands on already stretched IT departments. And the risk of failure is always high.
Administrative problems or delays caused by even simple system failures can have a direct impact on customer loyalty, and can cause lasting damage to reputations that have been established over many years. So with the highly publicized purchase of Royal & Sun Alliance’s (R&SA) Group Risk business, Canada Life’s senior management knew that they would need a trusted IT partner to ensure success. As the UK market leader for group life and number two for group income protection, and as part of a global group with some £75 billion of assets under administration, failure was not an option.
With the help of Northdoor plc – the City of London based IT specialists – Canada Life’s ‘Western Sunrise’ migration project was achieved within the agreed time scale and delivered significantly under budget. Equally importantly, customers remained blissfully unaware that it had taken place at all.