Careers at Northdoor

Reports to: Board of Directors and Chief Executive Officer

Role Overview

The Head of Managed and Support Services is a senior leadership role responsible for shaping and executing our managed services and support strategy. You will lead a team of 20 professionals to deliver high-value customer outcomes and ensure operational excellence. This role owns the P&L for the business unit, oversees cost management, drives internal infrastructure reliability, and collaborates with business development, account management, the CCO, and marketing to evolve our service offerings and support our growth ambitions.

Key Responsibilities

Strategy Development & Evolution

• Help define, refine, and evolve the managed services and support strategy in alignment with overall business growth objectives.
• Identify market trends, customer needs, and emerging technologies to inform service roadmap and competitive positioning.
• Work closely with our vendors and partners to help shape our product offerings and service delivery.

Team Leadership & Development

• Manage and mentor a team of 20 staff, including the service desk manager, practice leads, and technical support engineers.
• Oversee recruitment, performance management, succession planning, and continuous learning initiatives to foster a high-performance culture.
• Ensure partner certifications are achieved and maintained in line with the business strategy.

Service Delivery & Collaboration

• Work closely with the Service Desk Manager and Practice Leads to ensure efficient, consistent, and high value 24×7 service delivery.
• Implement best-in-class processes and metrics (e.g., SLAs, KPIs, CSAT) to drive operational excellence and customer satisfaction.

Financial & Cost Management

• Own the P&L for the managed and support services business unit, including budgeting, forecasting, and financial reporting.
• Drive effective cost management through resource optimisation, vendor negotiations, and continuous process improvements.

Infrastructure & Technical Support Oversight

• Oversee the design, deployment, and maintenance of internal infrastructure and network systems to guarantee business continuity.
• Ensure robust staff technical support processes are in place so that employees have the tools and assistance they need to work optimally.

Market & Proposition Development

• Collaborate with Business Development, Account Managers, the Chief Commercial Officer, and Marketing to refine existing service propositions and co-create new offerings.
• Support go-to-market planning, service packaging, pricing strategies, and launch activities that drive growth and profitability.

Governance & Reporting

• Provide regular updates and strategic insights to the Board and CEO, highlighting performance, risks, emerging opportunities, and investment needs.
• Ensure all activities comply with relevant regulations, industry standards, and company policies.

Qualifications & Experience

Experience:

• 10+ years in IT managed services, support operations, or professional services leadership, with at least 3 years managing teams.
• Proven track record of developing and scaling service offerings, driving service excellence, and achieving financial targets.

Technical Knowledge:

• Strong understanding of IT infrastructure (networking, servers, cloud services), service desk operations, and modern support tools/platforms.
• Good knowledge of partner programs including Microsoft Solutions Designations

Skills & Competencies:

• Strategic thinker with strong commercial acumen.
• Exceptional leadership, communication, and stakeholder-management skills.
• Data-driven decision-making and process improvement mindset.

What We Offer

• Competitve salary and bonus scheme.
• Hybrid working.
• Group life and critical illness cover.
• Private medical cover.
• Salary sacrifice electric car scheme.
• Gym / fitness allowance.
• 23 – 25 days holiday.
• Volunteering opportunities with our charity partners.

Apply via Linkedin

Company Overview:

Northdoor PLC is a leading provider of innovative technology solutions, dedicated to helping companies achieve their business goals through the effective use of technology. We specialise in delivering tailored IT services, cloud and data solutions, cybersecurity, and digital transformation strategies. Our mission is to empower our clients with technology that drives efficiency, growth, competitive advantage, and sustainability.

Position Overview:

We are seeking a dynamic and results-oriented Business Development Manager to join our team. The ideal candidate will have a strong background in technology services and a proven track record of driving sales and business growth within the SME and mid-market segments. As a Business Development Manager, you will be responsible for growing strategic initiatives, building opportunity pipelines, nurturing partner and client relationships, and achieving revenue targets.

Key Responsibilities:

Partner Relationship Management:

• Build and maintain strong, long-lasting relationships with partners in strategic initiative areas.
• Provide the business with insight to partner programmes, incentives, platforms, and marketplaces that will facilitate growth.
• Help evolve existing and build new propositions; ensure these are well communicated to partners and solutions are listed in appropriate marketplaces.
• Advise the business on partner / capability building and differentiation.

Lead Generation and Prospecting:

• Identify and target prospective clients within the SME and mid-market segments.
• Work with the sales and marketing team to develop and execute effective lead generation strategies, including networking, cold calling, email campaigns, social campaigns and attending industry events.
• Understand client needs and provide the business with feedback on propositions.

Sales Strategy and Execution:

• Work closely with the sales team to develop and implement comprehensive sales strategies to achieve targets.
• Assist with pre-sales engagements with potential clients.
• Serve as the primary point of contact for client inquiries in agreed areas.

Collaboration and Coordination:

• Collaborate with marketing to develop targeted campaigns, web site content and updates and promotional materials.
• Provide feedback to the business based on market trends and opportunities.
• Promote Northdoor at industry events.

Performance Tracking and Reporting:

• Prepare regular reports and presentations for senior management.
• Produce regular pipeline and opportunity progression updates.

Key Skills:

• Experience in business development or sales within the technology services sector.
• Proven track record of driving business growth.
• Strong understanding of technology solutions and services, including cloud computing, cybersecurity, IT consulting, and digital transformation.
• Excellent communication and presentation skills.
• Ability to build and maintain relationships with stakeholders at all levels.
• Self-motivated, results-oriented, and able to work independently as well as part of a team.

Apply via Linkedin

Senior Data Solutions Consultant

Northdoor is a respected, specialist IT and Data Consultancy Solutions Provider. We are now looking for a senior data solutions consultant who can make a significant contribution to our business and, specifically, to the successful implementation of data solutions projects for our clients. The role will include engagement at all stages of the project lifecycle including initial client consultancy, solution scope and design, and technical delivery.

This is an exciting opportunity for an already capable, knowledgeable, and enthusiastic person to play a significant role in a progressive organisation. This is a client facing position which requires excellent communication skills and the ability to engage with personnel at all levels.

Benefits include private health, gym membership, company pension scheme and bonus scheme.

This is a hybrid working role which may require you to be at Northdoor’s London office 2 days per week.

Key Responsibilities

• Work with our clients to architect, design and deliver enterprise grade solutions.
• Provide advice and technical expertise on complex and often challenging data solutions projects.
• Facilitate workshops with stakeholders to illicit, clarify, define and document complex functional, non-functional and data requirements, with a collaborative approach that insures stakeholder engagement through the change lifecycle.
• Design data solutions which meet client requirements and comply with best practice.
• Work with client teams to deliver solutions and facilitate the transfer of knowledge, recommended practices, standards and processes to ensure the client can manage and extend the solution after delivery.
• Provide technology training and support to client teams.
• Provide presales technical support to our sales team for solution tenders.
• Build and maintain strong client relationships
• Continually develop technical skills using the latest technology, whilst obtaining and maintaining Microsoft certifications
• Liaise across multiple teams and stakeholder communities to apply system thinking to identify the best solution that delivers value to clients.
• Support existing Northdoor data solutions.

Required Skills

• A deep understanding of the Microsoft SQL server platform, including solution development, database tuning and environment configuration skills
• Database and Data Warehouse design and development
• Development and support of ETL solutions
• Strong Power BI report design and development skills including the use of DAX
• Experience of Power BI environment implementation and user support (Power BI Premium experience useful)
• Azure SQL database experience including development and environment management
• Experience in migrating solutions from on-premise to the cloud
• Implementation of Azure Data Factory environment including connections to cloud and on-premise data sources and source control
• Development of Azure Data Factory pipelines including the use of data flows
• Creation of Azure Devops CI/CD release pipelines to manage change releases.
• Experience of Azure Devops and Git

Required experience

• Extensive knowledge of the Microsoft Data solutions stack including Azure Data Platform
• Experience in developing data solutions using SQL server, Power BI and Azure services.
• Full development lifecycle experience, from requirements gathering to solution development, implementation and post release product and client team support.
• Excellent knowledge of best practice in all data solutions elements.
• Experience interpreting and manipulating data and large volume data sets.
• Excellent communicator at all levels, personable and ‘good to meet’ and with excellent spoken and written English language skills.
• Have worked for a Consultancy or believe that you would succeed in a consultancy environment.
• A minimum of a bachelor’s degree or comparable job-related experience is required.

Useful skills and experience

• Microsoft Certifications
• Experience of London Market Insurance or Healthcare business processes and environments.

Apply via Linkedin

Apply via Linkedin