Privacy and Cookie Policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

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  • info@northdoor.co.uk
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Security of your personal data

Your privacy is important to Northdoor; maintaining your trust is paramount to us.

We will take reasonable technical and organisational precautions to protect the confidentiality, integrity and availability of your personal information.

What information do we collect?

We may collect, store and use the following kinds of personal data:

  • information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views);
  • information that you provide to us for the purpose of registering with us;
  • information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;
  • information that you provide to us for the purpose of providing support IT support services to you;
  • any other information that you choose to send to us.

What do we use your information for?

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. The information we collect from you may be used in one of the following ways:

  • to enable your use of the services available on the website;
  • for support purposes – your information helps us to more effectively respond to your service requests and support needs;
  • for marketing purposes – for example, we may send you information regarding Workbooks and its partners, such as details of promotions or events;
  • for order processing – the email address you provide for order processing, may be used to send you information and updates pertaining to your orders;
  • to send you email notifications which you have specifically requested;
  • to send to you marketing communications relating to our business, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications)
  • to deal with enquiries and complaints made by you relating to the website.

Disclosures

  • We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.
  • We may disclose information about you to suppliers and subcontractors to the extent reasonably necessary to deliver our services
    1. for support activities;
    2. for courier or delivery services.
  • to deliver some or all of the following; IP address look up, Email click tracking and Web click tracking
  • In addition, we may disclose information about you:
    1. to the extent that we are required to do so by law;
    2. in connection with any legal proceedings or prospective legal proceedings;
    3. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
  • We may disclose information about you to other members of the Northdoor group of companies.
  • Except as provided in this privacy policy, we will not provide your information to third parties.

International Data Transfers

The use of a website to collect and process personal information inevitably may involve the transmission of data internationally. Please note that the information you enter may be transferred outside the European Economic Area for the purposes of processing. Any transfer of personal information outside of the European Economic Area shall be done in circumstances ensuring that the information is processed only in accordance with this privacy policy. By disclosing your personal information to us you consent to this transfer.

Cookies

  1. A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
  2. We may use “session” cookies, “persistent” and “Google advertising” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website. We will use the persistent cookies to: enable our website to recognise you when you visit. We will use Google advertising cookies to collect data about your traffic and identifiers, also to link activity across devices and measure conversion events but it is done in a way that does not personally identify you.
  3. We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.

Disabling cookies

You can typically remove or reject cookies via your browser settings. In order to do this, follow the instructions provided by your browser (usually located within the “settings,” “help” “tools” or “edit” facility). Many browsers are set to accept cookies until you change your settings.
Further information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit www.allaboutcookies.org and www.youronlinechoices.com.uk.

Conversion / Tracking pixels

We pay for advertising from marketing partners on other sites, for example Facebook/LinkedIn. These third parties sometimes require that we put a tiny image (“pixel”) from their site on any landing pages that users might arrive at. These pixels can create cookies for the third party so we can work with them to understand how successful their marketing campaign was. We also need to understand where a user came from, so that, if the user goes on to sign up on our Website, we can pay the correct marketing partner for their service. This website uses retargeting services from the social network LinkedIn. LinkedIn collects certain information via cookies to determine which web pages are visited. This data is then used to associate your browser with demographic categories, and serve LinkedIn ads based on your past visits to this website. Please note that any information collected by LinkedIn via cookies is not linked to any customer’s personal information collected by us.

Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

Your rights

You may instruct us to provide you with a copy of any personal information we hold about you. This data will be provided in a portable format.

You may instruct us not to process your personal data for marketing purposes by email at any time.

You may instruct us to remove your personal data we use for the purposes set out above by email at any time.

You may instruct us to correct any incorrect personal information we hold about you.

You have the right to object to processing of any personal information will hold about you.

You have the right to prevent your data being used by Google Analytics via current Google Analytics opt-outs for the web.

Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

Contact

If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to data.controller@northdoor.co.uk or by post to

The Data Controller, Northdoor plc, 168-172 Old Street, London, EC1V 9BP