Managed IT Services for the Retail Sector

We help retailers get an understanding of their customer data, so they can use it to fuel meaningful interactions, increased profitability and greater customer-centricity.

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IT services for retail

Follow purchase behaviour and personal shopping insights.

Retailers have a passion for customer service and have invested significant time and effort in building customer loyalty. However, as any business grows, there is a natural impact on the ability to deliver traditional personalised service.

Now, however, the world of personalisation and scale are colliding as retailers look to use customer data to offer tailored—and more profitable—customer experiences.


Using leading-edge technology and market knowledge, Northdoor helps retailers move into a more personalised world:

  • Utilise huge volumes of client, product and purchase data to drive new opportunities
  • Target client both online and in-store linking purchase history to build a detailed client picture for:
    • Interactions and habits
    •  Channel preference
    •  Price sensitivity
    •  Incentive preferences
  • And deliver this critical data quickly and easily to the business

See what our customers have to say

Retail case study
Northdoor delivered a solution to bring our data seamlessly into the cloud, and architected efficient data pipelines to allow analytics at greater speed and scale than previously possible.

Lead Project Stakeholder Large UK Retailer

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Reckitt Benckiser Case Study Northdoor
"We chose Northdoor because it has deep expertise and knowledge of IBM hardware and software. Northdoor was critical in helping us deliver this programme of work within very tight timescales."

Eric Sheley IS Director

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Royal Caribbean International logo
"Northdoor helped us build a solution that is distinguished by its simplicity."

Sally Briggs IT Manager

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Pret case study Northdoor
“With Northdoor's third-party cyber risk platform, we have seen the time taken to assess third-party companies cut in half and we no longer have to manually approach our due diligence.”

Alan Cain Global Information Security Officer, Pret A Manger

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Feeding growing appetites for analytics

Learn how a large UK retailer replaced costly on-premises analytics appliances with Azure Synapse Analytics—accelerating report delivery while slashing costs.


  • Accelerated report generation, cutting time-to-insight
  • Cut operational costs versus previous IBM Netezza platform
  • 30-minute recovery time in the event of disaster, reducing the risk of business disruption
  • Auto-shutdown capability optimises costs by only running cloud analytics when required
Cyber Security Case Study

Pret A Manger minimises supplier risk with a granular, real-time view of cyber exposure

With the RiskXchange platform driving its new approach to cyber risk management, Pret can exchange information with suppliers confident in the knowledge that it will be handled and processed in a secure, compliant way. RiskXchange scoring empowers Pret to make well-informed decisions about supplier risks within a matter of days.

  • 24/7 cyber risk monitoring helps ensure sensitive data is always secure
  • 2x faster assessments when evaluating new suppliers
  • 75% lower TCO compared to manual, service-based approaches to security

Understanding the risk of cyber threats with Pret A Manger

Third-Party Risk Management processes have been evolving at a rapid pace over the last number of years, but the need to balance efficiency, compliance, workload, and risk is challenging teams more than ever.

Companies are outsourcing more and more of their business processes, sometimes unknowingly, to supply chains that may be putting their businesses at risk of a cyber breach.

Listen to the on-demand webinar to learn how to improve the maturity of your Third-Party Risk Management (TPRM) program.

Guest speaker:
Alan Cain – Global Information Security Officer (CISO), Pret A Manger.

From the webinar, you will:

  • Understand the best practices to create efficiencies and mature your processes.
  • Help identify the pain points and solutions through automation from basic to advanced.
  • Hear how to gain support from key stakeholders to provide the support needed to run your program.
  • Learn how to use intelligence to identify risk.

Watch the on-demand webinar:


Whether you have a third party risk management (TPRM) program that is heavily manual with Excel etc, a semi-automated workflow for your vendor process or a fully-integrated TPRM program – there are ways you can improve your TPRM maturity!

Find out how we’ve helped clients in the retail sector

As a retailer, we know you’re passionate about your customers, and that you’ve spent a lot of time perfecting your products and services. However, in the internet age, scale has threatened to impede personalisation when it comes to interacting with your customers. Northdoor can show you how to use your data strategy to bring back personalisation.

At Northdoor, we help retailers to overcome the issues created by the sheer scale of online activity, to get an understanding of customer data and begin to use that to fuel meaningful interaction. With the right technology, you can embrace and share all kinds of customer information and use it to create better service.

Download our report into the benefits of improving customer experience through advanced AI and data analytics – and learn how Homebase boosted their online traffic and sales.

Download PDF 

How Homebase gained an understanding of its customer data

Northdoor Infographic_IBM Technology Takes Homebase Customers On A Personalised Shopping Journey To Boost Sales

How IBM Technology Helped Homebase To Take Customers On A Personalised Shopping Journey and Boost Sales

Interested in seeing Managed IT Services for the Retail Sector in action?

Request a demo or contact sales on: 0207 448 8500

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