Blueprint Two case study: How Chaucer Group went live with Alternate
Northdoor, in partnership with WCL, helped Chaucer Group go live with the Alternate messaging solution. This enables Chaucer to process previously unsupported Velonetic messages and safeguard business continuity during the London Market transformation programme.
Client
Chaucer Group is a leading speciality (re)insurance group, operating globally via Lloyd’s of London and the company markets.
Challenge
The London Market’s Blueprint Two programme is transforming central market messaging infrastructure. From Phase One go-live, many existing message types generated by Velonetic will no longer be supported. For firms like Chaucer, this created two critical risks:
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Business disruption – potential inability to write certain lines of business.
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High cost and complexity – significant upgrades to internal policy systems would otherwise be required.
Chaucer needed a fast, reliable, and cost-effective solution to maintain operations and prepare for future Blueprint Two phases.
Solution
Working in partnership, Northdoor and WCL delivered Alternate. The solution:
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Processes ACORD eBOT and eCOT messages from Velonetic via ACORD4ALL.
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Updates messages into the latest ACORD versions.
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Translates messages into formats compatible with Chaucer’s internal policy systems.
- Built with scalability in mind, ensuring readiness for Blueprint Two, Phase Two
This approach allows Chaucer to access the benefits of full digital adoption with minimal impact on their current systems.
Results
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Seamless go-live: Chaucer went live with Alternate ahead of Blueprint Two, Phase One.
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Business continuity: underwriting and operations remain uninterrupted.
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Future-ready: Chaucer Group Blueprint Two readiness is secured, avoiding disruption and positioning the business for Phase Two.
The partnership
This project builds on a relationship dating back to 2007, when WCL first began supporting Chaucer with ACORD messaging. Northdoor’s role as the delivery and implementation partner was crucial in bringing the solution to a seamless go-live.
Client Testimonial
“Alternate has provided Chaucer with a robust and reliable solution to process messages from Velonetic that would otherwise be unsupported. Adopting this technology and transforming our business today means we can continue to write business in preparation for Blueprint Two, Phase 1, go-live, and establishes the framework for our business to be ready for Phase 2.”
— Hayley Spink, Chief Operating Officer, Chaucer Group
Why Northdoor
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Over 30 years’ experience supporting the London Market.
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Proven expertise in ACORD messaging solutions.
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Trusted partner for insurers navigating complex regulatory and market change.
This case study is a strong example of how insurers can adapt to London Market change. By adopting Alternate, Chaucer ensured continuity today and readiness for future phases of Blueprint Two.
Next Steps
Alternate is now built, tested, and live. It’s available to any Lloyd’s Managing Agent or London Market company whose current bureau messages will no longer be supported under Blueprint Two Phase One.
Interested in finding out how to maintain business continuity during Blueprint Two, without costly system upgrades? Speak to us about how Alternate supports Velonetic messaging and prepares your firm for future phases.