IBM expert care: premium IT support delivered by Northdoor
Why resilience matters for modern enterprises
In today’s high-stakes digital landscape, downtime is more than a technical hiccup, it’s a potential financial and operational crisis. For some industries, the cost of downtime is staggering. According to an IBM-supported report by Information Technology Intelligence Consulting (ITIC), the cost of downtime is rising sharply with 33% of enterprises reporting that one hour of downtime costs between $1 million and $5 million – and that’s before you factor in the human and reputational costs of service disruptions.
The average annual maintenance impact for a single system is reported to be $2 million, according to IBM. Gartner estimates downtime costs at $336,000 per hour, which includes financial losses due to reduced productivity, interrupted services, and reputational effects. IBM Power customer surveys indicate an average of 3 hours of downtime per maintenance window and two maintenance windows each year, resulting in a calculated annual cost of $2,016,000 per system.
Resilience, therefore, must go beyond simply keeping systems online. While uptime remains essential, true resilience means anticipating disruptions before they happen, managing risks proactively, and sustaining operational continuity with the right level of support. It’s about building systems and processes that not only recover swiftly from incidents but are fortified to remain available and minimise impact on performance and reputation. Predictive risk and maintenance management help organisations identify vulnerabilities early, while cost control ensures resilience strategies are both scalable and sustainable. In this context, resilience is no longer a luxury, it’s a strategic imperative that protects customer trust, secures revenue streams, and enables businesses to thrive amid uncertainty.
“Resilience isn’t just about recovery, it’s about readiness, responsiveness, and relentless support when every second counts.” Share on XWhat is IBM expert care for Power and Storage systems?
IBM Technology Lifecycle Services (TLS) plays a pivotal role in safeguarding enterprise IT environments across IBM hardware and software platforms, delivering trusted, proactive support across infrastructure landscapes. As organisations increasingly depend on complex, interconnected systems to deliver uninterrupted services, the demand for high-touch, preventative support has never been greater. IBM TLS provides a robust safety net designed to prevent downtime, minimise service degradation, and ensure rapid recovery when issues do arise.
IBM Power and Storage Expert Care is part of IBM TLS. This is a premium support offering tailored to enhance the reliability, performance, and lifecycle management of IBM Power Systems and IBM Storage solutions. It’s a cornerstone of IBM’s broader strategy to deliver predictive, proactive, and personalised support for mission-critical workloads.
IBM understands that clients invest heavily in infrastructure and need to optimise their IT environments, reduce the risk of hardware-related outages, and accelerate time to repair when problems occur. With IBM Power and Storage Expert Care, organisations benefit from predictable maintenance costs and can redirect in-house IT resources toward strategic goals rather than reactive firefighting.
This support is available through flexible service tiers from Basic to Advanced, and Premium, which can be selected at the time of hardware purchase, with service durations ranging from one to five years. This tiered model allows organisations to tailor support to their operational needs and budget.
How Northdoor delivers IBM expert care support
Northdoor, an IBM Platinum Business Partner, is instrumental in delivering IBM’s Power and Storage Expert Care for IBM Power Systems and Storage solutions. With deep technical expertise and decades of experience in IBM technologies, Northdoor helps organisations maintain mission-critical systems with minimal disruption. Their collaboration with IBM leverages advanced infrastructure, particularly IBM Power Systems and IBM Concert, to ensure enhanced operational continuity.
IBM Expert Care support packages go far beyond traditional hardware maintenance. IBM designed them to meet diverse business needs, from standard hardware support and remote assistance to advanced predictive analytics, enhanced SLAs, and proactive services.
Key benefits of IBM expert care premium support
The Premium tier includes dedicated technical account management, strategic planning, and integration with IBM’s broader resilience frameworks. With this elevated level of support, organisations stay ahead of disruptions, align IT with business outcomes, and maximise infrastructure value. It replaces reactive models with a service-led approach that prioritises responsiveness, technical depth, and customer care. Whether facing a hardware fault, software glitch, or performance anomaly, IBM and Northdoor’s joint support team resolves issues swiftly, often before they impact operations. With priority access to technical specialists and dedicated resources, enterprises gain a support experience that’s both reassuring and results-driven. This empowers organisations to maintain continuity, protect mission-critical workloads, and highlights the value of a trusted partner like Northdoor, one that understands enterprise IT and delivers with precision, empathy, and speed.
Building enterprise resilience with IBM expert care
With 24/7 support, customers can confidently augment their in-house IT teams, freeing staff to focus on strategic initiatives. Problems are resolved faster, risks are mitigated, and availability is increased. IBM delivers holistic support across software and hardware, identifying dependencies throughout the IT portfolio to optimise productivity, transform operations, and sharpen competitive advantage.
In today’s digital era, IBM and Northdoor deliver IBM Power and Storage Expert Care as a vital lifeline for enterprises navigating complexity, risk, and relentless demand. By combining predictive insights, a premium service tier, and deep technical expertise, IBM empowers organisations to move beyond reactive maintenance and embrace a proactive, strategic approach to IT support. Whether mitigating million-pound-per-hour risks or enabling seamless continuity for mission-critical workloads, this premium offering ensures that when every second counts, businesses are backed by a support ecosystem built for speed, precision, and long-term value.
