Frequently Asked Questions
Is Northdoor a G-Cloud 15 supplier?
Yes. Northdoor plc is a supplier on G-Cloud 15 (RM1557.15), listed under Lot 2b for Sanctions Checker and Lot 3 for managed services. Our supplier ID is [confirm].
Which lots is Northdoor listed under?
Lot 2b (software as a service) for Sanctions Checker, and Lot 3 (cloud support) for Azure Cloud Management, Microsoft 365 Management and Optimisation, Modern Workplace Managed Services, Managed Infrastructure Services, Managed Security Services, Managed Data Analytics Services and Managed AI Readiness Services.
Can we award to Northdoor without running a competition?
Yes. G-Cloud 15 permits direct award without competition where a listed service meets your requirement, provided you follow the buying process and keep an audit trail of your search. You can also run a further competition if you prefer.
How long can a call-off contract with Northdoor run?
Call-off contracts under Lot 2b and Lot 3 can run for up to four years, with the option to extend by up to two further years.
Who can buy through G-Cloud 15?
All UK public sector bodies, including central government departments and their arm’s length bodies, non-departmental public bodies, NHS organisations, local authorities, universities and colleges, police and fire services, devolved administrations, British overseas territories and crown dependencies.
We have a live requirement under G-Cloud 14. What should we do?
G-Cloud 14 expires on 28 October 2026 and any call-off must be signed before then. Work cannot be transferred between frameworks. If your procurement will not complete by that date, run it through G-Cloud 15 instead. We can help you work out which applies.
Does Northdoor work with the NHS and local government?
Yes. Northdoor has delivered data platform and SQL Server modernisation work for NHS organisations, including Maidstone and Tunbridge Wells NHS Trust, for which we were named Big Data and Analytics Solution of the Year at the 2023 IT Europa Channel Awards.
Where is our data held and who provides support?
Data is held in UK regions and support is provided by UK-based teams from our London office. Full details are set out in each service definition.
What certifications does Northdoor hold?
Northdoor holds ISO 27001, and Cyber Essentials. Cyber Essentials is mandatory for all G-Cloud 15 suppliers, and ISO 27001 requirements were extended for this iteration of the framework.
Can we speak to Northdoor before we buy?
Yes. Pre-market engagement is permitted under the framework and we encourage it. Contact AJ Thompson at aj.thompson@northdoor.co.uk to arrange a scoping conversation or fill in this form