Modern Workplace Managed Services

Senior-led, co-managed IT that gives your stretched team its time back, with Copilot switched on safely.

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Your IT team is being asked to do something structurally impossible.

Your IT Director is firefighting endpoints, identity, Teams governance and security incidents all at once. The perimeter now includes every device, identity, SaaS app and BYOD phone, and you are paying several vendors for overlapping services with no one owning the user experience. Copilot licences were bought and nothing changed. And cyber insurers and supply-chain questionnaires are asking for evidence of controls you cannot currently produce.

We deliver the whole digital workplace as a single, co-managed service:

  • Productivity platform — Full management of Exchange Online, Microsoft Teams, SharePoint and OneDrive as the day-to-day productivity layer.
  • Endpoint and device — Unified endpoint management through Intune, Windows Autopatch and Autopilot, with BYOD app protection (AVD available as an add-on).
  • Identity and access — Entra ID, MFA, Conditional Access, SSO and PIM, extending to CyberArk privileged access management at the Premium tier.
  • Security and compliance — Defender, Purview and DLP across the M365 stack, with Egress, Sentinel SIEM and Arctic Wolf SOC integration at Premium.
  • Employee experience and AI — Microsoft Copilot managed service, Viva, adoption reporting, automated joiner, mover and leaver workflows, and Experience Level Agreements.
  • Service desk — L1 and L2 support with defined SLAs, remote device support, a self-service portal and shift-left automation.

Service tiers

Three tiers, sized to your organisation and the cover you need:

Core

A managed support baseline in business hours, with a Copilot readiness pre-assessment, improved SLAs and a quarterly business review.

Enhanced

Extended cover with Copilot adoption support, deeper governance and Experience Level Agreements.

Premium

24/7 end user service desk and SOC cover, CyberArk privileged access management, Sentinel and Arctic Wolf, and a dedicated Service Delivery Manager.

Why Northdoor?

  • A genuine co-managed model — We supplement your team rather than replace it, and consolidate your overlapping vendors into one accountable partner.
  • Human-led, senior-led — The alternative to acquired, offshore or high-churn service desks: 37 years independent, with named senior contacts.
  • Proven, not promised — Quantified outcomes from the health check, and a track record at scale.
  • Experience, not just tickets — Experience Level Agreements measure how the service actually feels, because a ticket closed fast means little if it created a new problem.

The health check

Every engagement starts with a Modern Workplace Health Check. We confirm where your team is overstretched, where the security and data governance gaps are, and whether your environment is ready for Copilot, and we give the IT Director a quantified business case to take upstairs. You see the value before you commit.

Book your free Modern Workplace Health Check

Proven at scale

Organisations trust Northdoor to run the whole digital workplace alongside their team. Here is what that looks like in practice.

40-44%

of UK workers now operate outside the office.

5

workplace domains consolidated into one accountable partner.

24/7

service desk and SOC cover at the Premium tier.

Miguel Fiallos
"Northdoor helps us facilitate sometimes tricky security analysis with our suppliers, making it an integral part of our vendor risk management program."
Miguel Fiallos
CIO, Salvation Army

Modern Workplace: your questions answered

Everything you need to know about co-managed IT, Copilot and securing hybrid work.

A partnership where we run the digital workplace alongside your in-house team, taking on the load they cannot cover, rather than replacing them.

No. The co-managed model supplements your people and their knowledge, adding capacity, specialist skills and round-the-clock cover where you need it.

Yes. We assess readiness, govern your data, and run a managed adoption programme so Copilot delivers a measurable return.

Through unified endpoint management, governed identity and Conditional Access, and Defender, Purview and (at Premium) SOC cover across every device and location.

Yes. We produce documented evidence of controls, patch currency, MFA and incident response, and manage compliance programmes such as Cyber Essentials and ISO 27001.

Hybrid-first UK organisations of 50 to 500 users with an overstretched IT team and several vendors delivering overlapping services.

Give your stretched team its time back

Consolidate your vendors, make Copilot deliver, and book your free Modern Workplace Health Check.

Modern Workplace Health Check

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