ApplicationLine Support Services

Calls are dealt with quickly and efficiently by Northdoor's own IT professionals

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Professional support when you need it most

Northdoor offers an established, proven support service ensuring that your business-critical applications are maintained and enhanced by high-calibre IT professionals with detailed knowledge of your systems.

During the past two decades, Northdoor has developed a reputation for our ability to work with clients over a number of years; many of our clients have used our services for more than 10 years.

Over this time, our support services have become well established and we operate a very successful support and training service covering the whole IT delivery from the application code to the servers, network and databases. Service levels are taken seriously, being regularly monitored and reported on, as is our desire and determination to provide support of the highest standard.

With an established helpdesk and dedicated staff, Northdoor delivers application support to organisations, large and small.

In some cases, Northdoor supports small applications developed by third parties or internal IT teams, enabling customers to prioritise their own resources on larger, more strategic projects.

In other cases, Northdoor supports large, complex business-critical applications developed either by Northdoor or by in-house teams.

When issues arise, calls can be made to Northdoor’s helpdesk team by phone, email or through our web-based helpdesk system.

Calls are dealt with quickly and efficiently by IT professionals who will be familiar with your systems and can ensure support calls are given the necessary care and attention.

Contact us now for more information.

Northdoor’s managed services are grouped under two brands: ManageLine and ServiceLine.

ManageLine offers proactive monitoring and full administration covering all aspects of support, assistance and best-practice advice. This helps ensure that the supported systems always remain operational and in optimal condition.

ServiceLine provides an external ITIL-compliant IT service desk that responds to technical queries and service requests for covered systems. Onsite assistance can also be provided to supplement in-house staff, to execute specialist support tasks or as an emergency reaction to an IT incident.

Both ManageLine and ServiceLine are backed by rigorous, client-defined service-level agreements (SLAs) and key performance indicators (KPIs). Northdoor tracks and manages all activity and provides detailed reporting back to clients on a regular basis.

For more information, download an overview of our Managed Services PDF.

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