Northdoor offers an established, proven support service ensuring that your business critical applications are maintained and enhanced by high calibre IT professionals with detailed knowledge of your systems.
During the past two decades, Northdoor has developed a reputation for our ability to work with clients over a number of years; many of our clients have used our services for more than 10 years.
Over this time our support services have become well established and we operate a very successful support and training service covering the whole IT delivery from the application code to the servers, network and databases. Service levels are taken seriously, being regularly monitored and reported on, as is our desire and determination to provide support of the highest standard.
With an established helpdesk and dedicated staff, Northdoor delivers application support to organisations, large and small.
In some instances, Northdoor is supporting small applications developed by 3rd parties or internal IT teams to help the customer prioritise their resources on larger more strategic projects.
In other instances, Northdoor is supporting large, complex business critical applications either developed by Northdoor or by in-house teams.
When issues arise, calls can be made to Northdoor’s helpdesk team by phone, email or through our web-based helpdesk system.
Calls are dealt with quickly and efficiently by IT professionals who will be familiar with your systems and can ensure support calls are given the necessary care and attention.
Northdoor’s managed services are grouped under two brands: ManageLine and ServiceLine.
ManageLine offers proactive monitoring and full administration covering all aspects of support, assistance and best-practice advice. This helps ensure that the supported systems always remain operational and in optimal condition.
ServiceLine provides an external ITIL-compliant IT service desk that responds to technical queries and service requests for covered systems. Onsite assistance can also be provided to supplement in-house staff, to execute specialist support tasks or as an emergency reaction to an IT incident.
Both ManageLine and ServiceLine are backed by rigorous, client-defined service-level agreements (SLAs) and key performance indicators (KPIs). Northdoor tracks and manages all activity and provides detailed reporting back to clients on a regular basis.
For more information, download an overview of our Managed Services PDF.
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"Northdoor’s domain expertise in IBM infrastructure was instrumental to the development of ABRSM’s core business application"Julie White - Application Development Manager
"Northdoor helped us build a solution that is distinguished by its simplicity"Sally Briggs - IT Manager
"The application Northdoor built has the flexibility to interrogate data in any combination we can think of. Theoretically, there is no limit to what we can get out of the system"David Shipley - Underwriter of Syndicate 2791
"Northdoor were awarded a European IT Excellence Award for the work they performed for us - we have been very impressed with the business knowledge of their consultants"Nick Bonnar - Director of Underwriting