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IT Services For Retail – Follow purchase behaviour & personal shopping insights

Retailers have a passion for customer service and have invented significant time and effort to ensure you perfect your products and services.

With an ever-increasing requirement for scale in business, there has been a gradual reduction on the traditional personalised service.

Now, however, the world of personalisation and scale are about to collide as retailers look to use client data to offer tailored, and more profitable, customer experiences.


Using leading edge technology and market knowledge, Northdoor is able to assist clients trying to move into this personalised world:

Utilise huge volumes of client, product and purchase data to drive new opportunity.

Target client both online and in-store linking purchase history to build a detailed client picture for:

  • Interacts & habits
  • Channel preferences
  • Price sensitivity
  • Incentive preferences
  • Provide this critical data quickly and easily to the business

See what our customers have to say

Pret A Manger

“With RiskXchange, we have seen the time taken to assess third-party companies cut in half and we no longer have to manually approach our due diligence.”

Alan Cain - Global Information Security Officer, Pret A Manger
Reckitt Benckiser logo

"We chose Northdoor because it has deep expertise and knowledge of IBM hardware and software. Northdoor was critical in helping us deliver this programme of work within very tight timescales."

Eric Sheley - IS Director
Royal Caribbean International logo

"Northdoor helped us build a solution that is distinguished by its simplicity"

Sally Briggs - IT Manager

Find out how we’ve helped clients in the retail sector

Retailers, let’s get back to one : one service

As a retailer, we know you’re passionate about your customer, and that you’ve spent a lot of time perfecting your products and services. However, with the internet explosion, scale beat personalisation when it came to interacting with your customers.  But now that’s changed, your data strategy can bring personalisation back.

At Northdoor we help retailers to overcome the issues presented by the sheer scale of online activity, to get an understanding of customer data and begin to use that to fuel meaningful interaction.  With the right technology, you can embrace and share all sorts of customer information retailers are sitting on and use that information to create better service.  Not only can it take just days to combine millions of customers, thousands of attributes and hundreds of sources of data, but it delivers benefits across the business, as well as their customers.

Homebase have embraced just that…

Northdoor Infographic_IBM Technology Takes Homebase Customers On A Personalised Shopping Journey To Boost Sales
How IBM Technology Helped Homebase To Take Customers On A Personalised Shopping Journey and Boost Sales

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On-demand webinar

Understanding the risk of cyber threats with Pret A Manger

Third-Party Risk Management processes have been evolving at a rapid pace over the last number of years, but the need to balance efficiency, compliance, workload, and risk is challenging teams more than ever.

Companies are outsourcing more and more of their business processes, sometimes unknowingly, to a supply chain that is putting your business at risk of a cyber breach.

Whether you have a third party risk management (TPRM) program that is heavily manual with Excel etc, a semi-automated workflow for your vendor process or a fully-integrated TPRM program – there are ways you can improve your TPRM maturity!

Listen to the on-demand webinar to learn how to improve the maturity of your Third-Party Risk Management (TPRM) program

Guest speaker:
Alan Cain – Global Information Security Officer (CISO), Pret A Manger.

From the webinar, you will: