IT Services For Retail

Follow purchase behaviour and personal shopping insights.

Retailers have a passion for customer service and have invested significant time and effort in building customer loyalty. However, as any business grows, there is a natural impact on the ability to deliver traditional personalised service.

Now, however, the world of personalisation and scale are colliding as retailers look to use customer data to offer tailored—and more profitable—customer experiences.

Capabilities

Using leading-edge technology and market knowledge, Northdoor helps retailers move into a more personalised world:

Utilise huge volumes of client, product and purchase data to drive new opportunities
Target client both online and in-store linking purchase history to build a detailed client picture for:
- Interactions and habits
- Channel preference
- Price sensitivity
- Incentive preferences

And deliver this critical data quickly and easily to the business

See what our customers have to say

Northdoor delivered a solution to bring our data seamlessly into the cloud, and architected efficient data pipelines to allow analytics at greater speed and scale than previously possible.

Lead Project Stakeholder Large UK Retailer

"We chose Northdoor because it has deep expertise and knowledge of IBM hardware and software. Northdoor was critical in helping us deliver this programme of work within very tight timescales."

Eric Sheley IS Director

"Northdoor helped us build a solution that is distinguished by its simplicity."

Sally Briggs IT Manager

“With Northdoor's third-party cyber risk platform, we have seen the time taken to assess third-party companies cut in half and we no longer have to manually approach our due diligence.”

Alan Cain Global Information Security Officer, Pret A Manger

Feeding growing appetites for analytics

Learn how a large UK retailer replaced costly on-premises analytics appliances with Azure Synapse Analytics—accelerating report delivery while slashing costs.

Benefits

Accelerated report generation, cutting time-to-insight
Cut operational costs versus previous IBM Netezza platform
30-minute recovery time in the event of disaster, reducing the risk of business disruption
Auto-shutdown capability optimises costs by only running cloud analytics when required

Read the case study now

Pret A Manger minimises supplier risk with a granular, real-time view of cyber exposure

With Northdoor’s third-party cyber risk supply chain platform driving its new approach to cyber risk management, Pret can exchange information with suppliers confident in the knowledge that it will be handled and processed in a secure, compliant way. The platform’s scoring empowers Pret to make well-informed decisions about supplier risks within a matter of days.

24/7 cyber risk monitoring helps ensure sensitive data is always secure
2x faster assessments when evaluating new suppliers
75% lower TCO compared to manual, service-based approaches to security

Find out more

Understanding the risk of cyber threats with Pret A Manger

Third-Party Risk Management processes have been evolving at a rapid pace over the last number of years, but the need to balance efficiency, compliance, workload, and risk is challenging teams more than ever.

Companies are outsourcing more and more of their business processes, sometimes unknowingly, to supply chains that may be putting their businesses at risk of a cyber breach.

Listen to the on-demand webinar to learn how to improve the maturity of your Third-Party Risk Management (TPRM) program.

Guest speaker:
Alan Cain – Global Information Security Officer (CISO), Pret A Manger.

From the webinar, you will:

Understand the best practices to create efficiencies and mature your processes.
Help identify the pain points and solutions through automation from basic to advanced.
Hear how to gain support from key stakeholders to provide the support needed to run your program.
Learn how to use intelligence to identify risk.

Watch the on-demand webinar:

Whether you have a third party risk management (TPRM) program that is heavily manual with Excel etc, a semi-automated workflow for your vendor process or a fully-integrated TPRM program – there are ways you can improve your TPRM maturity!

Find out how we’ve helped clients in the retail sector

As a retailer, we know you’re passionate about your customers, and that you’ve spent a lot of time perfecting your products and services. However, in the internet age, scale has threatened to impede personalisation when it comes to interacting with your customers. Northdoor can show you how to use your data strategy to bring back personalisation.

At Northdoor, we help retailers to overcome the issues created by the sheer scale of online activity, to get an understanding of customer data and begin to use that to fuel meaningful interaction. With the right technology, you can embrace and share all kinds of customer information and use it to create better service.

Download our report into the benefits of improving customer experience through advanced AI and data analytics – and learn how Homebase boosted their online traffic and sales.

Download PDF

How Homebase gained an understanding of its customer data

Northdoor Infographic_IBM Technology Takes Homebase Customers On A Personalised Shopping Journey To Boost Sales

How IBM Technology Helped Homebase To Take Customers On A Personalised Shopping Journey and Boost Sales

Smarter decisions, sustainable benefits for Retail business

Northdoor has more than 35 years’ experience in serving blue-chip organisations with a particular focus on the retail sector. By taking on the management burden while giving organisations clear visibility and control of their IT environment and data, Northdoor enables smarter decisions, faster growth, and sustainable business benefits.

Our portfolio of managed services essentially covers every element of the enterprise IT stack and operations — offered in a modular way that enables organisations to select the precise blend of services that fit their requirements.

From keep-the-lights-on support through to multi-year strategic IT roadmaps, Northdoor can take on as little or as much of the IT infrastructure and operations as customers wish.

View our fully managed services here

Interested in seeing Managed IT Services for the Retail Sector in action?

Request a demo or contact sales on: 0207 448 8500

Request a consultation

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